Privacy Policy

Introduction

Azuma Innovations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and physical address provided when you contact us, request a quote, or engage our services.

Professional Information: Job title, company name, industry, and other business information provided in connection with scoping and delivering our AI engineering services.

Billing Information: Payment details including mobile money numbers, bank account information, and transaction records necessary to process payments for our services.

Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, maintain, and improve our services
• To communicate with you about projects, updates, and promotional offers
• To process payments and send invoices
• To respond to your inquiries and provide customer support
• To personalize your experience and tailor our services to your needs
• To analyze usage patterns and improve our website and service offerings
• To comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmitted through our website is encrypted using SSL/TLS protocols
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• We use secure payment processors (Paystack) that comply with PCI-DSS standards
• Regular security reviews are conducted to identify and address vulnerabilities

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Project files and deliverables are retained for 12 months after project completion unless you request earlier deletion.

Your Rights

You have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.

Right of Rectification: You may request that we correct any inaccurate or incomplete personal data.

Right of Erasure: You may request that we delete your personal data, subject to legal retention requirements.

Right of Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@azumaai.com
• Phone: +233 XX XXX XXXX
• Address: Accra, Ghana